SUNNYVALE, Calif., Aug. 30, 2011 — Juniper Networks (NYSE: JNPR) today proudly announced it has earned the 2011 CRN Annual Report Card (ARC) "Company of the Year," sweeping the entire Enterprise Networking Infrastructure category. The coveted award marks the second year in a row Juniper Networks has won the ARC in this highly competitive category.
"This back-to-back win and sweep of the entire enterprise networking category offers a great testimony to the disruptive leadership, technical innovation and channel partnership that differentiates Juniper Networks from our competitors and helps us drive even greater business value for our channel partners worldwide," says Juniper Networks' Senior Vice President of Worldwide Partners Emilio Umeoka.
Umeoka and Juniper Networks Americas Partner Chief Frank Vitagliano accepted the honor at the 2011 XChange Americas Conference earlier this month in Denver, CO.
"This is a great win and a significant endorsement of the value, trust and respect Juniper Networks has earned within the Americas channel partner base and worldwide," says Vitagliano. "From breaking into the switching market four years ago with the Juniper Networks® EX Series, to the recent announcement of our QFabric data center solution, Juniper Networks continues to deliver the disruptive innovation channel partners need to meet the dynamic business and technology demands of the enterprise. These are exciting and defining times in Juniper Networks' history and we want to thank our channel partners for their continued advocacy and adoption of the new network."
Recognized as one of the IT channel's top honors, the CRN ARC serves as a definitive benchmark of relationships between vendors and their channel partners. The 2011 Everything Channel ARC research team surveyed more than 3,600 solution providers across 21 categories to evaluate their satisfaction with vendors' products, support and channel programs. The results serve as an industry standard for measuring excellence within the channel community.
"When it comes to the strength of relationships, quality of products and return on partner programs, solution providers want to hear from their fellow VARs about the IT vendors that consistently exceed expectations," said Kelley Damore, vice president, editorial director, Everything Channel. "The ARC gives solution providers the opportunity to share feedback and recognize the vendors who truly demonstrate channel excellence. We congratulate Juniper Networks for being recognized as the best of the best in the category of Enterprise Networking Infrastructure."
To view a slideshow of all the organizations named to the 2011 ARC visit www.crn.com.
About Juniper Networks
Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Additional information can be found at Juniper Networks (www.juniper.net).
Juniper Networks and Junos are registered trademarks of Juniper Networks, Inc. in the United States and other countries. The Juniper Networks and Junos logos are trademarks of Juniper Networks, Inc. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.
Need products from Juniper Networks? Contact Matthew Frank at mfrank@macsourceinc.com or Elizabeth Rizzo at erizzo@macsourceinc.com
You can even check out MAC Source inc. at http://www.macsourceinc.com/
Wednesday, August 31, 2011
Why Spending Money On A New Communications System Can Save Your Company Money And Keep Your Customers Happy.
by Matthew Frank - Inside Sales Rep at MAC Source Communications
Old phone systems are the worst to deal with. I call people all day to try and sell them new products such as next generation firewalls, video conferencing equipment, wireless routers or access points and even new phone systems. When I call into a company and I hear a phone system that is more than 5 years old, it annoys, angers and frustrates me all at the same time. This is because most companies don't think about this simple peice of communication that to be honest, can help you gain or lost customers in a blink of an eye.
If you have an older phone system for your business, think how it affects you and your customers. A customer calls in, hears a recording, and is stuck in directory hell. They have to go through 6 or 7 prompts before they can get to a secretary or somone who answers for them. Its annoying, frustrating, and can cause the customer to hang up and not want to call back. Now, your probably thinking "well my company has online support 24/7 and we have e-mail support as well, so its not a big deal." Actually it is. How many people actually use the online support or e-mail? Honestly. And Trust me, I have used live online support through multiple companies, and I find it to be less helpful at times.
Many people, such as my parents who are not particularly tech savvy (mom if you are reading this, its true, and dad, if you are reading this, when did you learn to use the computer?) are used to picking up the phone and calling into companies. They don't want to e-mail or use live tech support. They don't care about how many live support reps you have online or that you will get back to them in 24-48 hours. The phone is instant, and they want to talk to someone live and hear a voice. Being stuck in directory hell is not fun for them, and I've seen them and their friends more then once return a product and buy a competitors because it was easier to get through to that other company.
Basically, what I am saying is, if you have an older system, upgrade it. It may seem like its a big expense, but in reality, its a one time thing every few years. If you think about it, the cost to upgrade your system is a lot less then losing customers to another competitor because of a simple phone directory or older system where you can't get through to someone.
Let MAC Source Communications help you by attending our Avaya/Nortel seminar (and yes, you can attend even if you don't use Avaya or Nortel). Click here to sign up.
You can reach me at 585-368-2101 for more information about our events and products we offer.
Old phone systems are the worst to deal with. I call people all day to try and sell them new products such as next generation firewalls, video conferencing equipment, wireless routers or access points and even new phone systems. When I call into a company and I hear a phone system that is more than 5 years old, it annoys, angers and frustrates me all at the same time. This is because most companies don't think about this simple peice of communication that to be honest, can help you gain or lost customers in a blink of an eye.
If you have an older phone system for your business, think how it affects you and your customers. A customer calls in, hears a recording, and is stuck in directory hell. They have to go through 6 or 7 prompts before they can get to a secretary or somone who answers for them. Its annoying, frustrating, and can cause the customer to hang up and not want to call back. Now, your probably thinking "well my company has online support 24/7 and we have e-mail support as well, so its not a big deal." Actually it is. How many people actually use the online support or e-mail? Honestly. And Trust me, I have used live online support through multiple companies, and I find it to be less helpful at times.
Many people, such as my parents who are not particularly tech savvy (mom if you are reading this, its true, and dad, if you are reading this, when did you learn to use the computer?) are used to picking up the phone and calling into companies. They don't want to e-mail or use live tech support. They don't care about how many live support reps you have online or that you will get back to them in 24-48 hours. The phone is instant, and they want to talk to someone live and hear a voice. Being stuck in directory hell is not fun for them, and I've seen them and their friends more then once return a product and buy a competitors because it was easier to get through to that other company.
Basically, what I am saying is, if you have an older system, upgrade it. It may seem like its a big expense, but in reality, its a one time thing every few years. If you think about it, the cost to upgrade your system is a lot less then losing customers to another competitor because of a simple phone directory or older system where you can't get through to someone.
Let MAC Source Communications help you by attending our Avaya/Nortel seminar (and yes, you can attend even if you don't use Avaya or Nortel). Click here to sign up.
You can reach me at 585-368-2101 for more information about our events and products we offer.
Identity Theft. The Ease of Becoming Someone Else
by Matthew Frank - Inside Sales rep at MAC Source Communications
I'm not actually telling you how to do the stuff in the title, it's more of a way to grab your attention.
I called up my phone cable company a while back and figured out how easy it was to change the agreement we had in terms of service and channels. I didn't have my account # so they asked me to verify my birthday and the last 4 digits of my social security #. Not my whole social security # but the last 4 digits. To me, this is not safe, let me tell you why.
First off, anyone can go on Facebook, Twitter, or even my Linkedin account and see when my birthday is. In fact, I make it publicly broadcasted (I guess I like all the "HAPPY BIRTHDAYS" I get on that day). Secondly, most places you go to, or things you sign that ask for your soocial security # only ask for the last 4. It's really easy to get it. All you would need to do is get my birthday, year I graduated from my college, and my mother's maiden name, and you could get my transcript for my college (which has my college ID on it and that allows me to reset your password to my college account). Then you have all my personal information including either my full social security # or at least the last 4 digits. It's that simple.
I have a friend who, in the past couple of years has been fighting identity theft. Someone opened up a credit card in his name and ran the bill up, then left him to be stuck with it. When he called to dispute it, the credit card companies told him it was his card. They told him, he signed up for it, he ran the bill up, and they weren't going to help him. He was stuck with a $6,000.00 bill he couldn't pay. That destroyed his credit to the point where he needed a cosigner to sign for his apt when he was clearly making triple the income he needed to be making to sign it.
Identity theft is real. The best way to stop them, is to think like them.
Join MAC Source Communications and Information Security Expert and Penetration Tester Steve Stasiukonis on September 13th from 11:00-11:45 am to learn how to "Rob A Bank With Facebook" and protect your business from people with malicious intent.
You can sign up by clicking here
I'm not actually telling you how to do the stuff in the title, it's more of a way to grab your attention.
I called up my phone cable company a while back and figured out how easy it was to change the agreement we had in terms of service and channels. I didn't have my account # so they asked me to verify my birthday and the last 4 digits of my social security #. Not my whole social security # but the last 4 digits. To me, this is not safe, let me tell you why.
First off, anyone can go on Facebook, Twitter, or even my Linkedin account and see when my birthday is. In fact, I make it publicly broadcasted (I guess I like all the "HAPPY BIRTHDAYS" I get on that day). Secondly, most places you go to, or things you sign that ask for your soocial security # only ask for the last 4. It's really easy to get it. All you would need to do is get my birthday, year I graduated from my college, and my mother's maiden name, and you could get my transcript for my college (which has my college ID on it and that allows me to reset your password to my college account). Then you have all my personal information including either my full social security # or at least the last 4 digits. It's that simple.
I have a friend who, in the past couple of years has been fighting identity theft. Someone opened up a credit card in his name and ran the bill up, then left him to be stuck with it. When he called to dispute it, the credit card companies told him it was his card. They told him, he signed up for it, he ran the bill up, and they weren't going to help him. He was stuck with a $6,000.00 bill he couldn't pay. That destroyed his credit to the point where he needed a cosigner to sign for his apt when he was clearly making triple the income he needed to be making to sign it.
Identity theft is real. The best way to stop them, is to think like them.
Join MAC Source Communications and Information Security Expert and Penetration Tester Steve Stasiukonis on September 13th from 11:00-11:45 am to learn how to "Rob A Bank With Facebook" and protect your business from people with malicious intent.
You can sign up by clicking here
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